ADA Paratransit Eligibility Policy

ESTA is a viable alternative for customers with disabilities as all buses are wheelchair accessible, equipped with either low-floor ramps or lifts.

Once on board, priority seating behind the driver is available for customers with disabilities. In addition, securement locations are available for customers who use wheelchairs. ESTA also provides ADA Customer Service Training for our bus operators, and they are available to assist people with disabilities. View and download ADA Paratransit Eligibility Policy (PDF) & Paratransit Application (PDF) below.

ADA Paratransit Eligibility Policy (PDF)Paratransit Application (PDF)ADA Notice Under the Americans with Disabilities Act (PDF)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act of 1973, the Eastern Sierra Transit Authority (ESTA) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

ADA/Section 504 Complaint and Grievance Procedure (PDF)

Website Accessibility Statement

Eastern Sierra Transit Authority is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Eastern Sierra Transit Authority has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (760) 872-1901

Ongoing Compliance Information

Compliance Officer

Eastern Sierra Transit Authority has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Eastern Sierra Transit Authority regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (760) 872-1901.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.