“Dial-a-Ride” or demand response bus service for ESTA serves a wide variety of passengers. Because of our rural communities and limited transportation services, our dial-a-ride service can and does carry both ambulatory and special needs passengers.
Passengers with special needs require additional assistance and time and so priority may be given to these riders if service is limited. Drivers will assist passengers to and from the bus and entry door of destination, as needed. ESTA policy requires that all riders using wheelchairs must allow their wheelchairs to be secured by the driver before the bus begins travel. Riders who refuse to allow securement of their chair prior to transport will be refused service.
All ESTA vehicles are equipped with seatbelts for both ambulatory and wheelchair users and riders are encouraged to use them.
Eastern Sierra Transit Authority is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Eastern Sierra Transit Authority
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Eastern Sierra Transit Authority has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Eastern Sierra Transit Authority regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
